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Managed Phishing Protection

BlueHook — Phishing Defense

Your staff are the target. We turn them into your strongest line of defense — and when something slips through, we pull it out of every inbox in the company before it spreads. Simulation, training, one-click reporting, analyst investigation and organization-wide removal, run for you by Blue Ridge IT Solutions.

Fully managedStaff trainingInbox remediationInsurer-ready reporting
One-click reporting in Outlook & Gmail
Organization-wide removal
Microsoft 365 & Google Workspace
Evidence on demand
The problem

One click is all it takes.

A business holds exactly what attackers want: payroll, vendor payments, customer and patient records, and dozens of email accounts protected by one password each. Nearly every serious incident starts the same way — a convincing email that reaches someone busy.

BlueHook is the whole program, run for you.

Most tools hand you another dashboard to staff. BlueHook is a managed service. Blue Ridge runs the simulations, monitors what your staff report, investigates every message, removes the dangerous ones organization-wide, and delivers the reporting your insurer and leadership ask for. You keep full visibility without inheriting another job.

  • Your staff are the entry point.Everyone with a company mailbox is a way in, and most have never been shown what a modern phishing attempt actually looks like.
  • Turnover never stops.New hires, seasonal staff and contractors arrive all year, so awareness is not something you solve once.
  • Reporting usually goes nowhere.Staff either ignore a suspicious email or forward it to an IT address where it waits. Meanwhile the same message is sitting in other inboxes.
  • Small teams, big surface.Very few businesses have anyone with time to investigate message headers or hunt an email across every mailbox.
  • The consequences land on you.Compromised accounts lead to diverted payments, exposed data, and insurance and compliance obligations that are hard to evidence after the fact.
How it works — the response loop

From reported to removed — usually before it spreads.

Every suspicious email your staff report follows the same path. The work happens on our side; you see the outcome.

1

Report

Staff click the button in Outlook or Gmail

2

Investigate

Headers, links, files and reputation checked

3

Contain

Every copy found and removed organization-wide

4

Close loop

Reporter thanked, your team alerted

  • 1Staff report in one click

    A BlueHook button sits directly in Outlook and Gmail — no forwarding, no attachments, nothing to remember. Staff are then asked, without blame, whether they clicked a link or entered a password. That answer separates a routine report from an urgent account compromise, so we ask every time.

  • 2We investigate it properly

    The message is scored automatically and opened for full inspection: sending domain, headers and delivery path, sender authentication results, every embedded link, and any attachments — all checked against threat reputation sources so the verdict is evidence-based, not a guess.

  • 3We find every copy and remove it

    One report rarely means one recipient. We search every mailbox in the organization to establish the true blast radius, then quarantine or delete the message everywhere it landed in a single action — and restore it just as quickly if it turns out to be legitimate.

  • 4We close the loop

    The person who reported it receives a branded thank-you confirming what happened. It is the step most programs skip, and the one that keeps people reporting. Your team receives an alert with the finding and the action taken.

What your team does

Reviews alerts, opens the portal when they want detail, and acts directly if they prefer. Nothing is required of them for the loop above to run.

What we do

Everything else: monitoring, triage, investigation, organization-wide removal, staff follow-up, campaign delivery, and reporting.

Containment — blast radius

The report is one inbox. The problem is all of them.

When someone reports a phishing email, the same message is almost always sitting unopened in other mailboxes. Finding those copies is the difference between an incident and a near miss.

Find every copy, remove them together

Illustrative
1 person reports itWe search every mailbox and find 6 more copies
Removed from all 7 inboxesQuarantined or deleted organization-wide, reversible

Search every mailbox

We query the whole organization, not just the reporter, to establish exactly who received the message and whether anyone interacted with it.

Remove in one action

Quarantine or delete every copy at once. Quarantine is reversible, so a false positive is restored to inboxes just as fast.

Block what repeats

Persistent senders and domains are blocked organization-wide so the next attempt never reaches an inbox at all.

Your team is told, not tasked.

Every action is logged with who did it, when, and why. Your team receives an alert with the verdict, the number of inboxes affected, and the action taken — and a flag the moment someone tells us they entered credentials, because that is an account compromise, not a phishing email.

What is included

A complete program, not a single tool.

Detection and response, ongoing training for your staff, and the evidence you need for compliance and cyber-insurance — in one managed service.

Threat response

Active Threat Manager

A live queue of everything your staff report, triaged and investigated by us.

  • Automatic risk scoring and categorization
  • Full header, link, and attachment inspection
  • Sender authentication and delivery path review
  • Threat reputation lookups on domains and files
  • Assignment, notes, and a full audit trail
Containment

Organization-wide remediation

Find and remove a malicious message everywhere it landed, in one action.

  • Search every mailbox to confirm blast radius
  • One-click quarantine or delete across the company
  • Restore instantly if a message was safe
  • Block a sender or domain going forward
  • Works across Microsoft 365 and Google Workspace
Simulation

Phishing simulations

Realistic, safe tests that show who needs help before an attacker finds out.

  • Large library of realistic templates
  • Scheduled campaigns run for you
  • Open, click, and submission tracking
  • Teachable-moment landing page on click
  • Per-user and per-campaign results
Awareness

Staff training library

Short, plain-English video lessons written for people who do not work in IT.

  • 40+ episodes covering real workplace scenarios
  • Topics from gift-card scams to ransomware
  • Built-in knowledge checks
  • Completion tracking per staff member
  • Shareable links for onboarding new hires
Scenarios

Attacks we simulate

Modelled on what is actually hitting Tri-Cities finance teams, clinics and manufacturers.

  • Invoice and remittance fraud
  • Credential harvest and fake login pages
  • Executive impersonation and wire requests
  • MFA fatigue and push-notification abuse
  • QR-code and SMS lures
Evidence

Compliance & reporting

The documentation your insurer, auditor and leadership ask for.

  • Training completion evidence by staff member
  • Support for HIPAA, PCI and CMMC awareness requirements
  • Trend reporting and highest-risk users
  • Executive reports exported to PDF
Everything included

The whole list, in one place.

If you are checking whether BlueHook does a specific thing, it is on this page. Every item below is part of the managed service — there are no tiers to climb and nothing here is an add-on.

Reporting & triage

  • One-click report button inside Outlook and Gmail
  • No forwarding, no attachments, nothing for staff to install
  • Blame-free follow-up asking whether they clicked or entered a password
  • Live queue of everything your staff report
  • Automatic risk scoring and categorization
  • Assignment, notes and a full audit trail

Investigation

  • Sending domain examined and checked for reputation
  • Full message header and delivery-path review
  • Sender authentication results verified
  • Every embedded link inspected
  • Attachments inspected before a verdict is given
  • Domains, addresses and files checked against threat reputation sources
  • An analyst reaches the verdict, not a score on its own

Containment

  • Every mailbox searched to establish the true blast radius
  • Quarantine or delete across the whole organization in one action
  • Fully reversible — a safe message is restored just as fast
  • Persistent senders and domains blocked going forward
  • Works across Microsoft 365 and Google Workspace
  • Every action logged with who did it, when and why

Simulation

  • Large library of realistic templates
  • Campaigns scheduled and run for you
  • Baseline simulation before any training begins
  • Open, click and credential-submission tracking
  • Teachable-moment landing page the instant someone clicks
  • Per-person and per-campaign results

Training

  • 40+ short video episodes in plain English
  • Written for people who do not work in IT
  • Topics from gift-card scams through to ransomware
  • Built-in knowledge checks
  • Completion tracked per person
  • Shareable links for onboarding new hires

Reporting & evidence

  • Live portal carrying your own name and logo
  • Inbox search and self-service removal if you would rather act yourself
  • Email alerts with risk level, blast radius and the action already taken
  • Immediate flag when someone reports entering credentials
  • Trend reporting and your highest-risk users
  • Training completion evidence, person by person
  • Reports exported to PDF for leadership, auditors and insurers
Why this is different

Buying the tool is the easy half.

Plenty of vendors will sell you phishing software. What they hand over is a login and a to-do list. The work that actually lowers your risk is the work somebody has to do every week, and that is the part we take.

 Buying a phishing toolBlueHook
Running the simulationsYou build and schedule themWe run them for you
When staff report somethingIt lands in your help desk queueOur analysts triage it
Investigating a messageYour team, if they have the timeHeaders, links and files, every time
A confirmed malicious emailYou get a score and a notificationRemoved from every inbox it reached
Chasing training completionYou chase itWe chase it and report on it
What your team receivesA dashboard to go and checkAn alert saying what we already did
Evidence for an insurer or auditorExport and assemble it yourselfPrepared and handed to you

Your team keeps full visibility and can act directly at any point. Nothing above requires them to.

Reporting & visibility

Proof the program is working.

You get a live portal carrying your name and logo, plus reporting written for people who do not work in security — the numbers an owner, a board, or an insurer asks for.

Reported threats, as your team sees them

Illustrative view
Active Threat Manager Your portal
3Open threats
41Inboxes hit
128Removed
96%Contained < 1 hr
Sender domainSubjectInboxesRiskStatus
payro11-portal.comDirect deposit change required18HighRemoved
o365-verify-mail.netYour mailbox is almost full12HighQuarantined
gift-rewards-hub.coThe owner needs a quick favor7MediumRemoved
vendor-invoices.bizOverdue invoice #481224LowMarked safe

Risk down, reporting up

Illustrative
Clicked a simulated phishReported it instead
87%Training completion

of staff — evidence by person, exportable for audits and insurance renewals.

Getting started

Live in days, not months.

We do the setup. Your administrator authorizes the connection and we handle the rest — deployment, campaigns, triage, and reporting from day one.

  • Connect your email.A guided, read-and-remediate connection to Microsoft 365 or Google Workspace, authorized by your administrator.
  • Deploy the report button.Pushed to staff automatically in Outlook or Gmail. Nothing for them to install.
  • Baseline simulation.We establish where your organization stands before any training begins.
  • Assign training.Scheduled on a cadence that suits your calendar.
  • Ongoing management.We run campaigns, triage reports, and remediate threats continuously.
  • Reporting rhythm.Regular summaries for leadership plus insurer-ready reports on request.
Your portal

Live campaigns and results, every threat your staff reported and its outcome, inbox search, and self-service removal if you would rather act yourself. Co-branded with your logo.

Alerts to your team

Email alerts on new threats with risk level, blast radius, and action taken — plus an immediate flag when someone tells us they entered credentials.

Week 1

Connect email & deploy the button

Week 2

Baseline simulation

Month 1

Training assigned

Ongoing

Monthly sims & live response

Quarterly

Leadership report

Before you ask

The questions we get first.

No. BlueHook connects to Microsoft 365 or Google Workspace through a permission your administrator grants, which lets us read messages and remove them. Your mail is not rerouted through us and your MX records do not change.
The connection and the report button usually go in during the first week. A baseline simulation follows in week two, so you can see where you actually stand before any training is assigned.
Nothing. The report button is pushed to Outlook or Gmail centrally and simply appears. There is no forwarding address to remember and no add-in for anyone to download.
Quarantine is reversible. A message that turns out to be safe is restored to every inbox in the same single action that removed it, and the whole sequence stays in the audit trail.
Yes. The portal gives your team inbox search and self-service removal, so they can investigate and act directly whenever they want to. The managed service runs whether they do or not.
No. Invoice fraud and payroll diversion hit small finance teams hardest, because one person often approves payments without a second pair of eyes. We scope and price to your headcount, and the number is fixed in writing before any work starts.
Training completion evidence for each person, simulation results over time, and a record of every reported message and what was done about it. Insurers increasingly ask for awareness training as a condition of cover, and this is the documentation that answers it.

See exactly what your staff would do today.

We will walk your team through the platform and run a baseline simulation as the first step of onboarding — so the first report you see is your own organization, not a sample. Serving businesses across the Tri-Cities.

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