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Security Support Contract

When a line goes down or an attacker gets in, you need engineers who already know your environment — not a queue. Our security support contracts give you 24/7 access to the people who manage your firewalls, segment your OT from IT, and understand what an hour of downtime costs a Tri-Cities plant floor, clinic, or storefront.

< 30 min
Response SLA
24/7/365
Availability
1
Engineer Who Knows You
support-portal — live
$ ticket --status open --priority critical
Fetching active incidents...
TKT-4821 — Firewall policy breach (Assigned: M. Torres)
TKT-4819 — Endpoint isolation complete
TKT-4823 — VPN anomaly under investigation
Response time avg: 18 min
$
Don’t have a support contract? — If an incident happens tonight, who do you call? Get Covered
Guaranteed SLA Response
Dedicated Support Engineer
Unlimited Incident Tickets
Same Engineers Every Call
24/7 cybersecurity support contract

A Security Team on Call the Moment Something Breaks

A support contract gives you direct access to engineers who already know your environment, backed by guaranteed response times and unlimited incident support. When an alert fires at 2am, you reach someone who can act — not a queue.

SLA-Backed ResponseCritical incidents answered in under 30 minutes, every hour of every day.
Rapid Incident ResponseContainment, forensics, and remediation start immediately when a breach hits.
One Engineer Who Knows YouA dedicated contact who understands your systems, so you skip the re-explaining.
Schedule a Free Consultation

Guaranteed Response. No Exceptions.

Every support contract includes an enforceable SLA. If we miss it, you don’t pay. It’s that simple.

< 30 min
Critical Response
< 2 hr
High Priority
< 4 hr
Standard Issues
24/7
Coverage Window

What’s Included

24/7 Phone & Ticket Support

Call or submit a ticket and reach an engineer who can act — pull a firewall log, isolate an endpoint, or open an incident on the spot.

Incident Response

Active breach? We mobilize immediately with containment, forensics, and remediation.

Security Device Management

Firewalls, endpoints, VPNs — we manage the configs, patches, and policy changes for you.

Monthly Security Reviews

We meet with your team every month to review posture, incidents, and recommendations.

Vulnerability Scanning

Quarterly vulnerability scans with full remediation guidance and re-testing.

Dedicated Engineer

One engineer who knows your environment. No re-explaining your setup on every call.

Break-Fix vs. Support Contract

Break-Fix / Ad Hoc

× Hourly rates during a crisis
× No guaranteed response time
× Different tech every call
× Scrambling to find help at 2am
× No proactive security reviews

Blue Ridge Support Contract

Fixed monthly cost, unlimited tickets
SLA-backed response times
Dedicated engineer who knows you
24/7 phone support, always staffed
Monthly reviews & quarterly scans

Onboarding in 3 Steps

1

Discovery Call

We learn your infrastructure, current tools, and pain points — then scope the contract to fit.

2

Environment Onboarding

Our dedicated engineer maps your systems, configures access, and documents your environment.

3

You’re Covered

24/7 support is live. Call, email, or submit a ticket. We’re here — nights, weekends, and holidays.

“We had a ransomware scare on a Saturday night. Blue Ridge had someone on the phone in 12 minutes and the situation contained within the hour. That’s worth every penny.”
IT Manager — Manufacturing Company, Kingsport

Don’t Wait for an Incident

Get a support contract in place before an incident forces the question. The time to know who answers is before the ransomware note, the failed audit, or the production-floor outage.