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Security Support Contract

When something breaks — or when an attacker gets in — you need a team that picks up the phone. Our security support contracts give you 24/7 access to real engineers in Northeast Tennessee who already know your environment.

< 30 min
Response SLA
24/7/365
Availability
100%
In-House
support-portal — live
$ ticket --status open --priority critical
Fetching active incidents...
TKT-4821 — Firewall policy breach (Assigned: M. Torres)
TKT-4819 — Endpoint isolation complete
TKT-4823 — VPN anomaly under investigation
Response time avg: 18 min
$
Don’t have a support contract? — If an incident happens tonight, who do you call? Get Covered
Guaranteed SLA Response
Dedicated Support Engineer
Unlimited Incident Tickets
Zero Outsourcing

Guaranteed Response. No Exceptions.

Every support contract includes an enforceable SLA. If we miss it, you don’t pay. It’s that simple.

< 30 min
Critical Response
< 2 hr
High Priority
< 4 hr
Standard Issues
24/7
Coverage Window

What’s Included

24/7 Phone & Ticket Support

Call or submit a ticket. A real engineer answers — not a bot, not a call center.

Incident Response

Active breach? We mobilize immediately with containment, forensics, and remediation.

Security Device Management

Firewalls, endpoints, VPNs — we manage the configs, patches, and policy changes for you.

Monthly Security Reviews

We meet with your team every month to review posture, incidents, and recommendations.

Vulnerability Scanning

Quarterly vulnerability scans with full remediation guidance and re-testing.

Dedicated Engineer

One engineer who knows your environment. No re-explaining your setup on every call.

Break-Fix vs. Support Contract

Break-Fix / Ad Hoc

× Hourly rates during a crisis
× No guaranteed response time
× Different tech every call
× Scrambling to find help at 2am
× No proactive security reviews

Blue Ridge Support Contract

Fixed monthly cost, unlimited tickets
SLA-backed response times
Dedicated engineer who knows you
24/7 phone support, always staffed
Monthly reviews & quarterly scans

Onboarding in 3 Steps

1

Discovery Call

We learn your infrastructure, current tools, and pain points — then scope the contract to fit.

2

Environment Onboarding

Our dedicated engineer maps your systems, configures access, and documents your environment.

3

You’re Covered

24/7 support is live. Call, email, or submit a ticket. We’re here — nights, weekends, and holidays.

“We had a ransomware scare on a Saturday night. Blue Ridge had someone on the phone in 12 minutes and the situation contained within the hour. That’s worth every penny.”
IT Manager — Manufacturing Company, Kingsport

Don’t Wait for an Incident

Get a support contract in place before you need it. Our team is standing by.